Refunds

One address carries all of this: paintedalways@gmail.com. Write from the email you ordered with, and send a photograph if a map arrived damaged. A person reads it.

If a piece arrives damaged, misprinted, or less than perfect, write to us and we will reprint it or refund it — your choice, as the terms of sale say. There is no countdown on that; write when you see the problem. We do not ask for the damaged piece back. If a parcel is lost in transit and never arrives, we reship or refund on the same footing.

Every physical piece is printed to order, so a change of mind is not a return. Cancellation is possible before the order enters production — write the moment you know, and if it has not yet gone to our print partner we cancel it and refund in full.

A digital download that was paid for and never delivered is refunded in full. Once the file has been delivered it cannot be returned, so it is not refundable. If the file you received is corrupt or is not the map you bought, we replace it at no charge.

Refunds go back to the card that paid, through Stripe, and usually clear within five to ten business days. Cartographer's Dream does not issue store credit in place of money.

This policy is a working draft for the house’s launch and will be reviewed before paid traffic.